tkpk bdt's Privacy Policy
Learn how important your personal information is to us and how it is collected, used and kept secure — all the details are in this document.
At tkpk bdt, the security of your personal information is our priority. This privacy policy has been prepared to inform users in Bangladesh about what types of information we collect, why we collect it, and in what circumstances that information may be shared with third parties. By using this platform, you are considered to have accepted the terms described below. This policy is an integral part of our Terms and Conditions.
Scope and Purpose of Data Collection
1.1 What Information Is Collected
When you register an account at tkpk bdt, we collect certain required information from you. This includes:
- Full name and date of birth (for age verification — all users must be 21 years of age or older)
- Mobile number and email address
- Account details linked to your preferred payment method (such as your bKash, Nagad or Rocket number)
- Bank account details (if you wish to transact via bank transfer)
- National ID card or equivalent identity document details (for identity verification)
1.2 Automatically Collected Information
Each time you visit the tkpk bdt platform, certain technical information is collected automatically. This includes your device's IP address, browser and operating system details, log data on which pages you visited and for how long, and information obtained from cookies. This information is used to improve the functionality of the site and to ensure security.
1.3 Why This Information Is Needed
The information collected is used for the following purposes:
- Managing your account and verifying your identity
- Processing deposit and withdrawal transactions
- Preventing fraud and unauthorized access
- Providing customer service and support
- Sending relevant promotional information (bonuses, cashback)
- Technical improvement of the platform and resolving issues
Data Storage and Security
2.1 Security Measures
tkpk bdt uses industry-standard technology to protect your information. All data transmission on the platform is secured by SSL (Secure Socket Layer) encryption, making it very difficult for third parties to intercept or read the data. Information stored on our servers is also covered by encryption.
2.2 Access Control
Your personal information is accessible only to a limited number of authorized staff who directly need it to carry out their responsibilities. Every access is logged and regularly audited. Internal staff are also bound by strict confidentiality agreements.
2.3 Your Responsibility for Password and Account Security
Keeping your account password confidential is your responsibility. tkpk bdt will never ask for your password via email or live chat. If you believe your account details have been compromised, change your password immediately and notify our 24/7 live chat support.
We will never ask for your OTP, password or full card number by phone, email or message. Any such request may be a fraud attempt.
Data Sharing and Third Parties
3.1 When Information Is Shared
tkpk bdt does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket or a bank to complete your transaction.
- Identity verification services: Trusted third parties may be used to verify your identity.
- Technology infrastructure partners: Cloud storage and server service providers operate under strict agreements.
- Legal obligations: In compliance with applicable laws of Bangladesh or valid orders from competent authorities.
3.2 Game Providers and Technology Partners
The games available on tkpk bdt are supplied by various trusted game developers — such as Pragmatic Play, PG Soft, JILI and Evolution. When information is shared with these partners, only technically essential session data is transmitted; your identity or financial information is not shared directly with these providers.
3.3 Advertising and Analytics
We use internal statistics to analyze platform usage. Any analytics data is aggregated and anonymised — there is no way to identify individuals from it.
Cookies and Tracking Technology
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. tkpk bdt uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure security.
- Functional cookies: To remember your preferred language and settings.
- Analytical cookies: To understand which pages are used most.
You can disable cookies in your browser settings, but this may limit some functionality of the platform.
4.2 Location Information
We do not collect your precise GPS location. However, an approximate country or region may be determined from your IP address — primarily to ensure security and service quality.
Your Rights and Controls
5.1 Accessing and Correcting Your Information
You can log in to your account at any time to review and update your profile information. Changes to sensitive information such as your phone number or identity document may require assistance from our support team.
5.2 Account Closure and Data Deletion
If you wish to permanently close your tkpk bdt account, please contact support. Even after account closure, we may retain certain information for a specified period as required by financial regulation and due diligence. As part of responsible gaming, you can also request self-exclusion or limit-setting on the Responsible Gaming page.
5.3 Marketing Communications
If you no longer wish to receive our promotional messages (SMS or email), simply let us know via live chat or email and you will be removed from that list. However, transaction-related or security-related messages cannot be stopped, as they are part of account operations.
Underage Users and Age Restrictions
tkpk bdt strictly refrains from providing services to persons under the age of 21. Information is verified at registration to confirm age. If for any reason we learn that a user is under 21, their account will be suspended immediately and action will be taken in accordance with applicable policy.
We never knowingly collect personal information from anyone under the age of 21. If a parent or legal guardian believes their child is using this platform, please contact us immediately.
International Data Transfers
tkpk bdt may use server infrastructure outside Bangladesh. In the case of such transfers, we ensure that the recipient country or entity maintains adequate data protection measures and that the data protection standards are consistent with this policy. Appropriate agreements and security assurances are in place before any data is transferred to a foreign entity or server.
Policy Changes and Updates
tkpk bdt reserves the right to update this privacy policy as needed. We will notify you of any significant changes via your registered email address or through a notification within the platform. Continued use of the platform after any changes will be considered acceptance of the new policy.
Alongside this policy, you can find general information about the company on our About Us page, and the full terms of service are detailed on the Terms and Conditions page. In the event of any conflict, the Terms and Conditions will take precedence.
Contact Us
If you have any questions, concerns or complaints about this privacy policy, please contact us directly. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.
For general questions, you can also visit our Frequently Asked Questions (FAQ) page — many topics are already answered there.